Shipping Policy

Order Processing

Orders are normally prepared for shipment within one to three days after a successful order is received. Processing may include order review, payment confirmation, packing, and handoff to the delivery service.

Estimated Delivery

Estimated delivery is six to twelve days. Delivery estimates are provided as a practical guide and may be affected by carrier operations, destination conditions, weather, high parcel volume, address issues, or other circumstances outside our direct control.

Order Tracking

When tracking information is available, it may be provided after the order is handed to the shipping service. Tracking updates can take time to appear after the parcel first enters the carrier network.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Review the address carefully before placing an order. If you notice an error, contact us through the Contact Us page as soon as possible. Address changes cannot be guaranteed after fulfillment has begun.

Delivery Attempts

Some carriers may make more than one delivery attempt or direct a parcel to a local collection point. Customers should follow the tracking information and carrier instructions where applicable.

Delayed Parcels

If tracking has not updated for an unusual period or the estimated delivery window has passed, contact us through the Contact Us page. We can review the available shipping information and help determine the next step.

Lost Parcels

If a parcel appears to be lost, contact us through the Contact Us page with your order details. We will review the shipment information and, where appropriate, work with the delivery service to investigate.

Damaged Parcels

If the outer parcel arrives visibly damaged, take clear photos before discarding the packaging. If the product inside is also damaged, contact us through the Contact Us page and include your order information and supporting photos.

Duties and Related Import Charges

Applicable duties and related import costs are covered by us. Customers are not expected to pay additional customs-related charges beyond the order total shown at checkout.

For shipping questions, delivery concerns, tracking assistance, or address issues, contact us through the Contact Us page.