Customer Service Policy

Our Service Commitment

We want every customer interaction to be clear, respectful, and useful. Our customer service team supports questions about products, sizing, orders, payment, delivery, returns, refunds, and general store information. The preferred way to contact us is through the Contact Us page.

Before You Order

Review product descriptions, size information, materials, and product images carefully before purchasing.

Prices are displayed in USD.

Applicable duties and related import costs are covered by us, so customers are not expected to pay additional customs-related charges at delivery.

If you have a product or sizing question, contact us through the Contact Us page before ordering and we will provide the best available information.

Order Processing

Orders are normally prepared for shipment within one to three days after a successful order is received. Processing may include payment verification, order review, packing, and handoff to the shipping service. If an order cannot be processed as expected, we will make reasonable efforts to provide an update.

Delivery Support

Estimated delivery is six to twelve days. Delivery estimates may be affected by carrier operations, destination conditions, address issues, parcel volume, or other circumstances outside our direct control. If tracking appears delayed or unclear, customers may contact us through the Contact Us page for assistance.

Order Information and Changes

If you need to correct an address or request a change, contact us as soon as possible through the Contact Us page. We will try to help before fulfillment is completed, but changes cannot be guaranteed once an order has entered packing or shipment.

Returns

Customers may request a return within sixty days, subject to the conditions in our Refund Policy. Items should be returned in appropriate condition and with relevant product components and packaging where reasonably possible. Contact us through the Contact Us page to begin the return process.

Refunds

After a return is received and approved, refunds are generally processed within five to ten days. The time for the refunded amount to appear may depend on the payment provider or financial institution.

Damaged, Incorrect, or Missing Items

If an order arrives damaged, contains the wrong item, or appears incomplete, contact us through the Contact Us page and provide your order information along with clear photos where applicable. We will review the issue and provide an appropriate next step.

Product Care and Use

Product care can affect appearance and longevity. Follow the care guidance provided on the product page or packaging when available. Avoid cleaning methods that are unsuitable for the specific materials used in the product.

Contacting Us

For all customer service questions, use the Contact Us page. This keeps support requests organized and helps us respond with the correct order and product context.