Privacy Policy

Overview

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, contact customer service, or otherwise interact with our store. We aim to collect only the information reasonably needed to operate the store, fulfill orders, improve service, and communicate with customers.

Information We Collect

Contact information such as name, email address, telephone number, and delivery address when you provide it.

Order information including products purchased, order value, delivery details, and transaction status.

Payment-related information processed through payment service providers. We may receive transaction confirmations and limited payment details necessary to manage an order, while full payment credentials may be handled directly by the payment provider.

Customer service information you provide when contacting us, including messages, order references, photos, or other information needed to resolve a request.

Technical and usage information such as browser type, device type, approximate region, pages viewed, referring pages, and website interaction data used to operate and improve the site.

How We Use Information

To process and fulfill orders.

To provide order confirmations, shipping information, and service updates.

To deliver customer support and resolve questions, returns, refunds, or product issues.

To maintain account and order records.

To detect suspicious activity, reduce fraud, and protect the store and customers.

To improve website performance, navigation, product presentation, and customer experience.

To send promotional communications when you have chosen to receive them, with an option to stop receiving such messages.

Payment Information

Payments may be processed by third-party payment providers. These providers may receive information required to authorize and complete a transaction. We receive the information necessary to confirm payment status, manage orders, and issue eligible refunds.

Order and Delivery Information

We may share the information needed to prepare and deliver an order with fulfillment partners, carriers, and service providers. This can include the recipient name, delivery address, contact details, parcel information, and order references.

Service Providers

We may use trusted service providers to support website hosting, order management, payment processing, shipping, customer support, analytics, security, and communications. These providers receive only the information reasonably necessary to perform their services.

Data Retention

We keep information for as long as reasonably needed for order management, customer service, store operations, security, recordkeeping, and dispute resolution. Retention periods may vary depending on the type of information and the purpose for which it is used.

Data Security

We use reasonable organizational and technical measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No online system can guarantee absolute security, so customers should also protect account credentials and avoid sharing sensitive information through unsecured channels.

Marketing Communications

If you choose to receive promotional messages, we may use your contact information to send product updates, offers, or store news. You can stop receiving marketing communications by using the unsubscribe option provided in the message or by contacting us through the Contact Us page.

Your Choices

You may contact us to ask about personal information associated with your customer relationship, request corrections to inaccurate information, or ask us to review a reasonable privacy-related request. We may need to verify identity before acting on certain requests.

Children

Our store is intended for customers who can make purchases appropriately. We do not knowingly seek to collect personal information from children for independent purchasing activity.

Third-Party Services

Our website may connect with third-party services such as payment providers, shipping services, analytics tools, or social platforms. Information handled directly by those services may be subject to their own privacy practices.

Changes to This Policy

We may update this Privacy Policy when our services, systems, or business practices change. The current version made available on the website will describe how information is handled at that time.

For privacy questions or requests, contact us through the Contact Us page.